Feedback#

Feedback is one of the most valuable things we give each other. Here’s how we approach it.

In the moment#

The best feedback is timely. Don’t save it for a review — share it while it’s still relevant. A quick “that went well because…” matters more than you think.

Specific and actionable#

Good feedback focuses on behaviour and impact, not personality. “When you did X, the effect was Y” is far more useful than vague praise or vague criticism.

Received well#

Taking feedback well is a skill too. We listen, we don’t get defensive, and we ask questions to understand. You don’t have to act on everything — but do reflect on it.

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Recognition#

We celebrate people — often, and out loud.

Shoutouts#

We keep a dedicated space for calling out great work. Spotted someone going above and beyond? Say so publicly. A shoutout takes 30 seconds and can make someone’s week.

Quarterly recognition#

Every quarter we celebrate standout contributions at our company all-hands. Nominations come from peers and People Leads — it’s a team prize, not a management one.