Communication norms#

How we communicate, and what that means day to day.

Chat for the day-to-day#

Team chat, questions, quick decisions, and project updates happen in Slack — async-first, so don’t expect instant replies. Use the right space for the right thing, and keep important decisions written down.

Email for formal and external#

Client communications, formal notifications, and anything that needs a paper trail go by email. Everything internal stays in chat.

No expectation outside hours#

We don’t expect replies outside working hours. If you’re working late, schedule your message for the morning rather than pinging someone.

Document decisions#

If a decision gets made in a meeting or a chat, write it down somewhere findable.